ChanShuo：WooRao

Payment and Cancellation Policy

Payment method: You can choose online card swiping, LINE Pay, or ATM transfer

1. The payment method is ""online credit card or LINE Pay"":

Once the order is established, a 3% platform usage fee will be charged, which will be paid by the customer

Invoice: Issue an electronic invoice immediately.

2. The payment method is ""ATM transfer"":

Payment needs to be completed within 3 days after the order is established. If not completed, the order will be automatically canceled.

Invoice: If you need an invoice for the date of stay, please choose this payment method.

Cancellation policy

・Cancellation made 90 days (inclusive) before the check-in date will result in a full refund.

・If canceled 10 to 89 days (inclusive) before the check-in date, a deposit of 3% of the order amount will be charged.

・If canceled 7 to 9 days (inclusive) before the check-in date, a deposit of 25% of the order amount will be charged.

・If canceled 4 to 6 days (inclusive) before the check-in date, a deposit of 30% of the order amount will be charged.

・If canceled 2 to 3 days (inclusive) before the check-in date, a deposit of 35% of the order amount will be charged.

・If canceled 1 day (inclusive) before the check-in date, a deposit of 40% of the order amount will be charged.

・If canceled on the check-in date (Day 0), a deposit of 50% of the order amount will be charged.

・For those who pay through ATM, a bank fee of 30 yuan will be charged for cancellation 10 days (inclusive) before check-in. Cancellation regulations within 10 days are as above (same as other online payment methods).

Other guest information

・In consideration of environmental protection and supporting green tourism, disposable supplies are not provided, so please bring them by yourself.

・When the actual number of guests exceeds the number of guests who have booked the room, Wurao will not be able to provide services.

・Electric blankets/beds/strips (available from October to April in winter), dehumidifiers, and fans are provided in the room. Please do not bring other electrical appliances by yourself, which may cause the risk of electric shock.

・The sound insulation effect of the tent is limited. Travelers who are sensitive to sound should consider this. Earplugs are provided on site.

・In order to maintain the mountain environment, this park does not provide picnics and barbecue activities that are not provided in the park.

・Starting from September 27, 2024, the campsite will allow dogs in the ""Harvest Land"" and ""Mountain Sleep Camper Area."" Please refer to the pet policy below.

・Surrounded by mountains, it is cooler in the morning and evening, and there are many mosquitoes. Please remember to bring warm clothes.

・Please always keep the tent zipper closed when going out. If you encounter wild animals, do not feed or disturb them.

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Pet-Friendly - Pet Policy

Please do not allow pets on the beds to ensure a comfortable environment for all guests.

Immediately clean up after your pet if it defecates or urinates in the park, rooms, or restrooms, to maintain a comfortable environment for the next guest.

Pet behavior is the full responsibility of the owner. If a pet causes damage to the room or facilities, or exhibits aggressive behavior leading to injuries or violations of this accommodation policy, the owner will be responsible for subsequent compensation.

A cash deposit of 2,000 TWD will be collected at check-in for each room with pets. This deposit will be fully refunded after check-out, provided there is no damage to the room or facilities.

For campervans: Only small and medium-sized dogs are allowed, and each vehicle is limited to 2 pets.

For tents: There are no size restrictions on dogs, and each tent is limited to 2 pets.

1. A maximum of two pets per tent or vehicle.

2. Pets must be over 6 months old. For elderly pets, owners should monitor their health closely.

3. An additional cleaning fee of 500 TWD per pet will be charged, with a maximum of 1,000 TWD for two pets.

4. A cash deposit of 2,000 TWD must be paid at check-in. The deposit will be refunded after check-out once it is confirmed that the tent or vehicle and its facilities are undamaged.

5. Pets must wear a harness (males) or diaper (females) when entering the tent or vehicle.

6. Ensure that pets have completed their rabies vaccinations before check-in.

7. Pets should be bathed and flea-treated before arrival.

8. If a pet exhibits aggressive behavior or continuous barking and the owner cannot control it immediately, the property reserves the right to refuse service and no refund will be given.

9. Pets must be on a leash, in a stroller, or in a transport cage when inside the park.

10. Owners must clean up after their pets.

11. Pets should not be left alone in the tent or vehicle.

12. In the event of fights between pets or if a pet bites another guest, both parties must handle and resolve the situation independently, with the pet owner assuming all responsibility.

13. Feeding pets with restaurant utensils is strictly prohibited.

14. Certain breeds are not accepted: Pit Bulls, Tibetan Mastiffs, Bull Mastiffs, Doberman Pinschers, Rottweilers, German Shepherds, Japanese Tosa, Neapolitan Mastiffs, Argentine Dogos, Brazilian Fila, or any pet exhibiting clear aggressive behavior.

15. A penalty of 5,000 TWD will be imposed for violations of the above regulations.